Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact us via email, phone or live chat for quick answers, account updates and troubleshooting. For membership, payments or privacy enquiries, use the dedicated addresses below. We aim to respond promptly during business hours and provide clear guidance on account changes, document submissions, verification steps, refund queries and site access. Reach out any time for assistance.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Email for account, billing, verification, technical help and escalation requests |
| General Enquiries | [email protected] - Bookings, events, venue info, corporate and media enquiries |
| Affiliate Enquiries | [email protected] - Partner programmes, onboarding, marketing and commission queries |
| Phone | +61 2 9374 5821 - Live support, reservations and callback requests |
| Working Hours | Mon-Fri, 09:00-18:00; Sat, 10:00-16:00 (AEST) - Emergency line available |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so we can respond without unnecessary delays. Please provide the relevant information in your message to help us understand your request.
Submit your enquiry
Response Time
Contact our support team via live chat, phone or email. Most enquiries are answered within one business day. Complex issues that need verification or third-party input may take longer to resolve; we’ll keep you updated by email or phone if extra time is required. For urgent on-site matters, ask staff at reception for immediate assistance.
Feedback
Share your feedback, suggestions or ideas to improve the site. We review every message carefully and use what you tell us to refine features, offers and usability. Send a quick note via the feedback form or email and we’ll consider your suggestions and follow up when appropriate. Your input helps shape a better experience for everyone who visits.