Data Privacy Policy
We are Star Casino Brisbane. This Privacy Policy explains how we collect, use and protect personal and technical information when you interact with our services. It covers the categories of data we gather, the reasons we process data, the security measures we use to safeguard information, and the choices available to you about your data. Read this page to understand how we handle personal details, transactional records and device data when you use our site, attend our venue, or contact our support teams.
Types of data collected
We collect data needed to provide services and meet legal obligations.
Personal data
Name, date of birth, contact details, ID documents and membership information gathered during registration or on-site verification. We use this to confirm age, identity and account ownership.
Technical data
Device details, IP address, browser, operating system, location data and connection logs captured when you access our site or digital services. This supports site functionality and security monitoring.
Transactional data
Payment method identifiers, transaction timestamps, buy-in and payout records, booking and spend history. Transactional data supports account activity, receipts and regulatory reporting where required.
How information is used
We process data to operate services, deliver membership benefits, manage bookings and handle payments. Data also supports account administration, fraud prevention, regulatory compliance and incident response. Where consent is given, we use contact details to send service messages, confirmations and important updates.
Data protection and security practices
We protect information using technical and organisational controls proportionate to the risk. Measures include encrypted transmissions, access controls, staff training and monitoring of systems. Access to personal data is limited to authorised personnel with a legitimate need to view or process the information.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and collect anonymous usage statistics. Third-party analytics and advertising tags may be present; these can be managed through your browser settings or cookie controls where available. Session cookies required for secure access are not optional.
User rights and choices
You have control over your personal data within the limits of law and legitimate operational needs.
Access
Request a copy of the personal data we hold about you. We will verify identity before disclosure and may redact information to protect others or meet legal obligations.
Correction
Update inaccurate or incomplete personal details via your account settings or by contacting our privacy team. We will apply corrections in a timely manner.
Deletion and restrictions
Request deletion or restriction of processing where lawful. Certain records may be retained to comply with legal, tax or regulatory requirements or to resolve disputes.
Data sharing and third parties
We share data with service providers, payment processors, auditors and regulators where necessary to deliver services or meet legal obligations. Third parties operate under contractual limits on use and are required to protect personal data in line with our standards. We do not sell personal data.
Data retention
We retain personal and transactional data only as long as needed for the purposes set out or as required by law. Retention periods vary by data type and legal requirements; when no longer required data is securely deleted or archived in line with our records policy.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an effective date. Continued use of our services after updates indicates acceptance of the revised terms. For questions or requests related to privacy, contact our privacy team through the site contact form or listed channels.