Stay in Control

We take player safety seriously. Star Casino Brisbane Responsible Gambling sets clear standards to help customers play in control and protect vulnerable people. We provide practical tools, staff training, and easy access to exclusion and support options so play stays entertainment and does not cause harm. If you need limits, a break, or professional support, we make those options visible and simple to use. Our aim is to offer straightforward choices so everyone can manage their activity and seek help when needed.

Player protection principles

Clear rules guide our approach. Consent, age verification, and voluntary controls are core. We prioritise early intervention and give customers direct ways to limit activity. Communication is factual and non-judgemental. Privacy and confidentiality are respected when people ask for help or use protection tools.

Tools to manage gambling activity

Deposit and loss limits

Set a spend cap that fits your budget. Daily, weekly and monthly limits help control outflow and are reversible only after a cooling-off period. Limits apply to tracked activity linked to your account. Use limits to prevent overspend and to pace your play.

Session and time limits

Control session length with time reminders and automatic time-outs. Short sessions and scheduled breaks reduce risk. Timed alerts prompt reassessment and make it easier to step away before losses escalate.

Self-exclusion and temporary time-out

Choose a temporary time-out or longer self-exclusion if you need a break. Self-exclusion blocks access for a set period and can be extended. We provide clear steps to start exclusion and explain what to expect during the exclusion term.

Recognising signs of problematic behaviour

Watch for warning signs: chasing losses, borrowing to play, hiding activity, changes in mood or sleep, and neglecting work or family. Repeated large or impulsive wagers, or requests to lift limits quickly, can signal a problem. If these occur, consider tightening controls or seeking support.

Guidance for staying in control

Practical actions work best: set and stick to limits, pre-commit to a session time, avoid gambling when stressed or intoxicated, and separate entertainment money from essential bills. Keep a simple record of spend and time to spot trends. Tell a trusted person about your limits for added accountability.

Access to professional help and support organisations

If you need expert support, contact recognised services. Gambling Help Online provides 24/7 web chat and resources. Lifeline is available for crisis support. Local counselling and financial-advice services can assist with budgeting and recovery plans. Visit gamblinghelponline.org.au or lifeline.org.au for details and to find services in your state.

How we assist when you ask for help

When you request support we explain options, apply chosen limits, and confirm exclusion steps. We respect your choices and help link you to external services. If you’re unsure which option to take, start with a short time-out and contact a support organisation for tailored advice.